Delivery and Returns
Delivery
As most items are handmade to order, we aim to dispatch within 5 working days of the order being placed.
For UK orders there is a fee of £5 for orders under £50. This covers postage, packing and includes a gift bag and complimentary polishing cloth, to keep your jewellery in sparkling condition. For overs over £50, this service is free. For overseas orders there is a flat charge of £7.50 for the same service.
Orders are sent to you by first class Royal Mail post and should normally be received within 1-3 working days following postage – however these are guidelines set out by the Royal Mail and are not guaranteed. (overseas postage will take longer)
Returns
All items are 100% handcrafted, so whilst the design of a piece may be replicated, each piece is lovingly hand made and therefore totally unique. As a result, slight variations in the images displayed on the website and the items received may occur.
Refunds will only be made if the product is returned to us in an unused condition and in its original packaging. Please send it back within 14 days of letting us know that you wish to return your order (we recommend you use a signed-for delivery service with proof of postage).
Please note that you will have to bear the direct cost of returning the product.
Earrings are non-returnable due to hygiene reasons so please note product description and dimensions carefully when ordering.
Items that have been personalised or made bespoke and therefore not suitable for resale, cannot be returned unless faulty.
To arrange a return, please contact angelaclewer@icloud.com